Warranty Policy
At ANDREA, we deeply value the bond between our jewelry and the people who wear it. We take pride in our lasting designs and the innovative craftsmanship that defines us.
That is why we offer a 24-month warranty from the date of purchase, covering any damage that may occur to your piece.
What is not covered
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Lost items
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Improper use or storage of the product
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Repairs or modifications made by third parties
For any valid warranty claim, ANDREA will cover all associated costs.
The benefits offered under this warranty are in addition to your legal rights under consumer protection laws.
After 24 months
Our commitment to you goes beyond the warranty period. We offer a lifetime repair service at a minimal cost, so you can enjoy your jewelry for many years to come.
If repair is not possible, we also provide a recycling service, reaffirming our dedication to sustainability.
How to request your warranty
You can request your warranty through any of these channels:
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Online: Submit your request via our [returns portal] (link placeholder)
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In-store: Visit our boutiques in Miraflores or San Miguel
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By email: Write to us at info@andreajewellery.com
Please bring your jewelry together with proof of purchase to the original point of sale.
Warranty provider:
ANDREA Jewellery SRL
Prl. La Mar Nro. 2275 Int. 79. Urb. Pando (Shopping Center)
San Miguel, Lima, Peru
+51 1 4647770